This isn't how things normally run around here.
We apologize if you've experienced longer than usual wait times as our customer support team is seeing a higher number of inquiries at this time as a result of the ongoing supply chain crisis. We are actively working on your inquiries in the order they have been received and extend our apologies for any further delay(s) you may experience.
Thank you all in advance for your patience, we get how frustrating it is when you can’t quickly get through to someone. We will be responding via email to all inquiries which will be the fastest way we can help resolve your issue.