Shipping & Delivery
Thank you for shopping with Pier 1 Imports! The Shipping Options below apply to in-stock merchandise for orders shipped within the United States.
STANDARD SHIPPING
| 48 CONTIGUOUS U.S. (ONLY) | |
| ORDER TOTAL | STANDARD CHARGE |
| Up to $15 | $4.95 |
| $15.01 - $25.00 | $6.00 |
| $25.01 - $45.00 | $8.00 |
| $45.01 - $65.00 | $11.00 |
| $65.01 - $90.00 | $14.00 |
| $90.01 - $125.00 | $17.00 |
| $125.01 - $200.00 | $21.00 |
| $200.01 & over | $24.00 & up |
DELIVERY TIME: While we typically ship orders within 7-10 business days from the date of purchase, due to severely constrained market conditions, we cannot guarantee less than a 21-day delivery. We will notify you of any delays exceeding this timeframe and your rights thereafter. Note: items ordered together may not arrive in the same box. Free shipping on orders over $149 excluding rugs and furniture. You’ll receive an email with tracking information when your order is shipped. Your shipping charges will be calculated and viewable at checkout. We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.
- At this time, we do not offer a white glove delivery option.
- Oversized items are not available for delivery to Alaska and Hawaii.
- Available service options will be displayed at checkout.
| LTL SHIPMENTS | |
| 48 CONTIGUOUS U.S. (ONLY) | |
| Scheduled deliveries for oversized items. See details below: |
Shipping time for oversized shipments may vary, though remote areas may take longer. Our delivery partner will call 1-2 business days before delivery with an estimated time of delivery. Tracking for delivery will be provided with carrier code and PRO tracking number. *Additional surcharge is added at checkout for oversized items.
ADDITIONAL SHIPPING GUIDELINES Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on when you place your order; the order process might not start until the following business day. Monday-Friday, excluding United States federal holidays. During peak periods you may experience longer than average order processing time.
Comments
20 comments
Pier 1 Polly- the chat system that pops on when you enter your comment. It’s in the bottom right corner under the submit button.
They don't respond to email, chat. There is no phone number. They take your money just fine, but never ship. Contact the BBB and your credit card company to dispute.
They should NOT be in business!!
I am filing an Attorney General Complaint. You can do that online. I have done this before in other situations and it is amazing how it is quickly resolved.
this place has the worst customer service Ive ever seen. I never got my item, can't get a hold of anyone, they never responded. I will never shop at this site again. Im convinced this is one big scam! I had to contact my credit card company to get my money back. what a joke of a company,.
I filed my AG Complaint and also notified my bank of Pier 1s fraudulent behavior. Pier 1 refunded my money 3 days later. If you need to file a complaint with the FL Attorney general, here is the web address:
http://www.myfloridalegal.com/pages.nsf/main/e3eb45228e9229dd85257b05006e32ec
Terrible customer service. They completely ignore all communication from their customers, and will not allow order cancellations. They have another thing coming. I'm disputing the charge with my cc company. There's no way that I'm paying this shitty company a dime.
Same issue as all of you...they do NOT respond to any e-mail except with one that says they are so busy and will get back to me!!!! NO way to contact them. Wish I had NOT ordered from them at all. Customer service does NOT exist with this company!!!!
I've been waiting way longer than 21 days for the order I placed on 10/31 for $500 of furniture. I've sent multiple emails asked for an update. Can someone please tell me when I will get my items?
Placed my order 2 months ago……charged my credit card $1,500 and still have not fulfilled my order! No response from customer support. Apparently unable to successfully dispute charge due to the no cancellation policy so they get to keep my money and not ship my items. This company sucks! I will report them to the BBB and file an Attorney General Complaint for what it’s worth.
My credit card company gave me what they called a 'temporary credit' while investigating a Steinmart charge. Hopefully it will resolve in my favor and result in a permanent credit. I can't imagine the CC company will be able to get in touch with Steinmart, either.
Bad customer service bad company the order I got had duplicate items not what I ordered and I didn’t even get all my order, I sent 5 emails not one email was answered
no phone number to be had no address to return the items DO NOT ORDER FROM PIER 1
I made an order for 4 mug sets and 1 bowl set. I received the mugs but haven’t received the 4 bowls yet. I have left messages. I have talked to Polly. She said she would make a ticket. Which she did but haven’t heard anything. This was before Christmas. Also I ordered a complete set of the Home for the Holiday dishes and it was missing one bowl. So I should be getting 5 bowls all together. They have all my money. I will do the same as the others. Report you to the Attorney General Office if I don’t get results.
Getting no help on question I am submitting
This company, along with several other bankrupt brick and mortar stores have sold their brands to a Florida company. There is no Pier 1 as you knew it any longer. I ordered from Steinmart in November. They easily charged my credit card, but I still haven't received the product. Thankfully I won the credit card dispute and my money was returned. I will NEVER buy from Pier 1, Steinmart, Dress Barn, Linen 'n Things, etc.
I agree with all other customers who have posted. If nothing else please have a warning for customers regarding inexcusable wait times or lack of response to requests after being billed for our orders. I used to love Pier 1, once the item finally is shipped/arrives, or if it does not and I contact my credit card company to dispute I will never order from Pier 1 again. I will also warn others about all of our recent poor experiences. Pier 1 executives should be ashamed.
For those of you that used a credit card to pay for your items... as did I, contact your credit card company and file a dispute. I did this and got my refund the next day, so give it a try. You CAN cancel, even though it says you can't.. I did and did it the same day I contacted my credit card company, so it does work. You won't know if you don't try it. Tell your credit card company it is Impossible to reach Pier 1 and they have not responded to your many requests and hopefully your credit card company and get your refund done.
I ordered almost $500 in items on Jan 16th, 2023. The same day my credit card was charged. Beginning two weeks ago I've submitted 7 status requests via email and attempted to use Pier1's Polly on-line chat function. Any contact numbers found are either disconnected or do not connect me to anyone at Pier1. All efforts have been ignored. If I do not hear from anyone or receive shipping information in the next few weeks, Pier1 will be hearing from my attorney. Do not order from Pier1.
This is garbage. Nowhere in the ordering process does it say 21 days. And the lack of any ACTUAL support is ridiculous. BBB will be hearing from me.
Jane Osborn: who is Polly??
I finally got answers when I went on Instagram and sent a message.
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