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18 comments

  • Stephen Turner

    Getting no help on question I am submitting

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  • Ginga14

    They don't respond to email, chat. There is no phone number. They take your money just fine, but never ship. Contact the BBB and your credit card company to dispute. 

    They should NOT be in business!!

    1
  • Jennifer Phillips-Lorentzen

    This is garbage. Nowhere in the ordering process does it say 21 days. And the lack of any ACTUAL support is ridiculous. BBB will be hearing from me. 

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  • Judy Cooley

    Same issue as all of you...they do NOT respond to any e-mail except with one that says they are so busy and will get back to me!!!!   NO way to contact them. Wish I had NOT ordered from them at all.  Customer service does NOT exist with this company!!!!  

     

    1
  • Lisa Crimmins

    Terrible customer service. They completely ignore all communication from their customers, and will not allow order cancellations. They have another thing coming. I'm disputing the charge with my cc company. There's no way that I'm paying this shitty company a dime. 

    1
  • Cannonkat

    I am filing an Attorney General Complaint. You can do that online. I have done this before in other situations and it is amazing how it is quickly resolved.

    1
  • D Johnson

    Placed my order 2 months ago……charged my credit card $1,500 and still have not fulfilled my order!  No response from customer support. Apparently unable to successfully dispute charge due to the no cancellation policy so they get to keep my money and not ship my items.  This company sucks!  I will report them to the BBB and file an Attorney General Complaint for what it’s worth.

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  • Judy Cooley

    For those of you that used a credit card to pay for your items... as did I, contact your credit card company and file a dispute.  I did this and got my refund the next day, so give it a try.  You CAN cancel, even though it says you can't..  I did and did it the same day I contacted my credit card company, so it does work.  You won't know if you don't try it.  Tell your credit card company it is Impossible to reach Pier 1 and they have not responded to your many requests and hopefully your credit card company and get your refund done.

     

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  • Ginga14

    My credit card company gave me what they called a 'temporary credit' while investigating a Steinmart charge. Hopefully it will resolve in my favor and result in a permanent credit. I can't imagine the CC company will be able to get in touch with Steinmart, either. 

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  • Gummo 4444

    this place has the worst customer service Ive ever seen. I never got my item, can't get a hold of anyone, they never responded. I will never shop at this site again. Im convinced this is one big scam! I had to contact my credit card company to get my money back. what a joke of a company,. 

    1
  • Jane Osborn

    I made an order for 4 mug sets and 1 bowl set. I received the mugs but haven’t received the 4 bowls yet. I have left messages. I have talked to Polly. She said she would make a ticket. Which she did but haven’t heard anything. This was before Christmas. Also I ordered a complete set of the Home for the Holiday dishes and it was missing one bowl. So I should be getting 5 bowls all together. They have all my money. I will do the same as the others. Report you to the Attorney General Office if I don’t get results.

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  • Ginga14

    Jane Osborn: who is Polly??

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  • Jane Osborn

    Pier 1 Polly- the chat system that pops on when you enter your comment. It’s in the bottom right corner under the submit button.

    2
  • Cannonkat

    I filed my AG Complaint and also notified my bank of Pier 1s fraudulent behavior.  Pier 1 refunded my money 3 days later. If you need to file a complaint with the FL Attorney general, here is the web address:

    http://www.myfloridalegal.com/pages.nsf/main/e3eb45228e9229dd85257b05006e32ec

    1
  • Kjost25

    I've been waiting way longer than 21 days for the order I placed on 10/31 for $500 of furniture. I've sent multiple emails asked for an update. Can someone please tell me when I will get my items?

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  • Jennifer Phillips-Lorentzen

    I finally got answers when I went on Instagram and sent a message. 

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  • Altemose

    Bad customer service bad company the order I got had duplicate items not what I ordered and I didn’t even get all my order, I sent 5 emails not one email was answered

    no phone number to be had no address to return the items DO NOT ORDER FROM PIER 1

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  • Home

    I agree with all other customers who have posted. If nothing else please have a warning for customers regarding inexcusable wait times or lack of response to requests after being billed for our orders. I used to love Pier 1, once the item finally is shipped/arrives, or if it does not and I contact my credit card company to dispute I will never order from Pier 1 again. I will also warn others about all of our recent poor experiences. Pier 1 executives should be ashamed.

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