Order FAQs

How Do I Place an Order?
We offer two secure ordering methods so that you can choose the option that works best for you. 

Order online

Placing an order on Pier1.com is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” page. 

Email us

Our Customer Support Representatives are available Mon – Fri: 8 AM –8 PM CST and Sat-Sun 8 AM - 6 PM CST.  Contact us at support@pier1.com and we'll not only set up the order for you but answer any questions you may have.

Will there be any delays in receiving my online order?

Due to the impact of COVID-19, associated safety measures, and the recent increased order volume, there may be temporary delays beyond our standard shipping times.

If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to UPS.

Once UPS receives the order, you will receive tracking info. Your order can be tracked on your account page.  

How Do I Know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

Why haven’t I received an email about my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

What do I do if something on my order is missing or damaged?
Please contact a Pier1 Customer Support Agent right away! Click here to view our Returns Policy and instructions. 

Pier1 must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.

Why doesn’t UPS recognize my tracking number?
Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. This is the time needed for UPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!