Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.
You can return most items for store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.
Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), and items marked nonreturnable at the checkout or within the product description page, and products that have been assembled.
If there is a mistake with your order, or items arrive defective/damaged at the time of receipt, we will take care of it and work with you to find the best solution as further described below.
To begin the return/exchange process, please reach out to our customer service team for assistance. You can submit a ticket at https://support.pier1.com/hc/en-us/requests/new?ticket_form_id=9192465297684 to get in touch with our Customer Experience team.
You can return most items for store credit redeemable on pier1.com within 30 days of delivery. The following will apply:
- Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
- Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
- Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
- Refunds are generally issued within 7-14 business days after we have processed your return.
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there are no return shipping charges.
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive them! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.
Because your order is processed in real-time, we are unable to assist with any address change requests. Once tracking details are sent to you via email, please reach out to the carrier to explore if delivery change options are available to you. For your convenience, the links to our shipping partners are provided below.