I am missing an item(s). What should I do if I didn't get my full order?

Are you missing a full item? Or are you missing pieces to your item together? Either way, we have a step by step process on how to get this reported:

Missing a full item(s)?

1. Photos!

Before an agent can assist you, we will need to obtain CLEAR photos of the (a.)packing slip located inside your package and the (b.)products you DID receive. So we can properly assess the issue and prevent further occurrences. 

2. Contact our customer experience team within 30 days of the delivery date of your product.

When contacting support please ensure you have the following information present:

• • • Name
    • Shipping Address
    • Order #
    • Photos of damage AND packaging (box)

Once we received all the information needed we will work on getting  you that missing item ASAP (if available).

Missing pieces to put your product together?

1. Double check!

If you have ordered a sitting product (chairs, stools etc) try reaching or looking under the seat to see if the pieces or screws needed are taped underneath. 

2. Photos!

Before an agent can assist you, we will need to obtain CLEAR photos of the (a.)assembly instructions with missing parts highlighted or circled 

3. Contact our customer experience team within 30 days of the delivery date of your product.

When contacting support please ensure you have the following information present:

• • • Name
    • Shipping Address
    • Order #
    • Photos of highlighted/circled missing pieces
    • Name of missing pieces and HOW MANY are needed/missing (ex: I am missing 3 screws labeled 3a)

Once we received all the information needed we will work on getting you those missing pieces ASAP (if available).

Feel free to send us an email to support@pier1.com or click here to Submit a Ticket